User Tests
Is your platform clear and well designed? How do people behave on your site?
User testing allows you to observe, measure and adjust to ensure that what you offer perfectly matches the expectations of those for whom it is intended.
When should I have a test?
Testing is one thing. But at what stage of the project? Two moments are ideal for producing relevant tests and useful results. You can choose one, the other, or both versions, depending on your project and the desired follow-up.
Before development
When the architecture of the site is set, the design validated and the wireframes created.
We then test the site’s ergonomics (UX), to ensure that people understand how the site is organised and where to go to find what they’re looking for.
We check the clarity of the navigation, and can already gather feedback on the aesthetics (if it plays its role as a visual guide).
The test is then carried out on clickable prototypes.
After development
When everything has been integrated and tested, and there is text and images: just before the site goes live!
This is when we test the relevance of the tools we’ve put in place, the clarity of the labels (on buttons and titles, for example) and the overall consistency of the presentation and structure.
We test the accessibility of the platform to make the final adjustments before going live.
The test is then carried out on the site itself.
How does it work?
Qualitative study of behaviour
We observe how people use your platform. The test is carried out according to a well-established protocol confirmed in advance with you. One person at a time carries out the test. In compliance with data protection regulations, attitudes, verbatims and actions taken are recorded (audiovisual capture by us).
A representative panel
The test is carried out with a panel of people who are representative of your target audience (generally one person per category), because they are the ones we want to satisfy. Members of your team may be present during the test, for observation purposes (no intervention on their part).
A complete test
The test takes place according to a scenario established beforehand: the person is asked to carry out a certain number of defined tasks (book a ticket, contact a certain person, find a certain piece of information, fill in a certain form, etc.). They are observed performing all the tasks.
The tests are carried out on a computer (laptop or desktop) and on a mobile device (smartphone and/or tablet).
Learn from the comments
One or more people from your organisation can observe the test. This way, you can witness the reactions first-hand, and feed into the administration of your site afterwards!
Concrete improvements
Whether it takes place before or after development, the test results are analysed and translated into recommendations for subsequent adjustments. These are sorted and prioritised (to be dealt with immediately, in the medium term, nice to have for the long term).
The workshops are led by 2 members of the Spade team
They can take place in our premises (Brussels or Namur), in yours or in any other room hired for the occasion. Above all, it’s about having a space where you can see yourself, move around and interact.
Under certain constraints, user tests can be carried out remotely. However, for the best quality of the study (observation of non-verbal behaviour in particular), we recommend that they be carried out face-to-face.
A test session lasts around 30 minutes. Depending on the complexity of the site to be tested, we recommend carrying out between 5 and 10 sessions (1 session = 1 person).
Spade provides all the equipment needed for the recording and to ensure that everything runs smoothly.
Numerous tests carried out, for more ergonomic sites!
And a proven effectiveness, as the participants testify: CPAS Evere, Opéra Royal de Wallonie Liège, …
Sophie Roman, Digital Manager
Testimonial from Opéra de Liège
Olivier Detournaij, Chargé de communication et de récolte de fonds
Testimonial from Iles de Paix
Schedule a test
You can also make an appointment with a member of the team for a live chat! You can ask all your questions to find out more about our packages and how they work.
GDPR Info
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GDPR Info
The information sent via this form will be sent to you by email and used solely to provide you with a quality service. We will do nothing else with your data!
Other workshop options
We’ve got other workshop options for you! Sessions where you can make suggestions, ask questions, try things out, have a good laugh and come away with all the tools you need to bring your project to fruition.
Hands!On
A series of workshops to improve all aspects of your site: design, content, technical aspects, structure.
Tailor-made Workshops
For non-routine situations: generating (good) ideas and synthesising thoughts to facilitate decision-making
Content Workshops
A series of one or more workshops to build relevant pages and develop high-quality storytelling.